Mgt3610 Baruch Outline - 2686 Words

Baruch College Zicklin School of Business - Department of Management Dr. Jonatan Jelen COURSE INFORMATION SHEET MGT 3121 Fall 2011 Course Title: Service Operations Management Course Number: MGT 3121 (UFA – CRN 1077), Fr 6:05-9:00 p.m.; room VC 9-150 Name of Instructor: Dr. Jonatan Jelen Department: Management Phone: 917-340-8250 (use for emergencies only!) Office: TBA Office Hours: Fr 5-6 p.m. E-Mail: Jonatan_Jelen@baruch.cuny.edu Course Description (Catalogue): This is an introductory course intended to provide the student with a mix of theoretical and practical knowledge about managing service operations in businesses such as financial services, retail hospitality, healthcare,†¦show more content†¦You will also appreciate technology and its importance in managerial terms. The following represent only some of the important specific objectives of this course. A student who has mastered the body of knowledge to be presented and experienced in this course should be able to: †¢ explain operations as an organizational functional area; i.e. to present a list of the areas covered by the operations management function, the problems and decisions faced in these areas and the methods and models for approaching these problems; †¢ indicate the importance of operations to all members of the organization including those who are not operations managers, i.e. to demonstrate the interconnectedness of an organization; †¢ explain the relevance of operations by presenting real world examples of current operations issues that appear in the news; †¢ learn about different types of